Provider review
American Home Shield
The industry's most established name, with the most flexible plan tiers.
4.5Editor rating
Starting price
From $30/mo
Service call fee
$100 or $125
States covered
48 (not AK/HI)
Response time
~48 hours
Why homeowners choose American Home Shield
- Founded in 1971 — the longest-running, most recognized name in home warranties.
- Three tiers (ShieldSilver, ShieldGold, ShieldPlatinum) so you only pay for what you need.
- Choice of service fee ($100 or $125) lets you trade a lower monthly premium for a higher per-visit fee, or vice versa.
- Top-tier ShieldPlatinum adds roof-leak repair, free HVAC tune-up, unlimited AC refrigerant, and coverage for code violations/permits — benefits most competitors don't include standard.
Plans & pricing
ShieldPlatinum
~$93/mo
- Everything in Gold
- Roof leak repair
- HVAC tune-up
- Unlimited refrigerant
- Code / permit coverage
- Higher payout caps (up to $6,000/appliance)
Popular add-ons
Pool/spaAdditional spaGuest unitWell pumpSeptic pump
Pros & things to know
Pros
- Most customizable plan structure
- Highest-tier payout caps in the industry
- Choice of service fee
- Covers unknown pre-existing conditions
Things to know
- No coverage in Alaska or Hawaii
- Pricing varies significantly by ZIP code
- 30-day waiting period
Reviews
We surface real third-party review data instead of writing testimonials. Below: aggregate scores across platforms, honest theme summaries, and a live Trustpilot feed of dated customer reviews.
Aggregate ratings across review platforms
Verified 2026-07-14
| Source | Score | Notes | Link |
|---|---|---|---|
| Trustpilot | ~2.1–4.2 / 5 | sources vary / volatile | View source |
| BBB | ~1.3–2.2 / 5 | — | View source |
| ConsumerAffairs | ~3.8–4.1 / 5 | — | View source |
Third-party review scores drift monthly. Confirm current numbers on the linked sources before enrolling with American Home Shield.
What customers praise
Quick initial claim response (often under the promised 48-hour window) and coverage of certain undetectable pre-existing conditions.
Recurring complaints
High complaint volume on BBB, with recurring reports of delays on parts and replacements.
We don't publish invented reviewer names, star counts, or dates. The summaries above paraphrase recurring themes from public review platforms; live individual reviews come from the Trustpilot widget below.
Live reviews from Trustpilot
Live reviews on Trustpilot
We surface American Home Shield's live, dated customer reviews from Trustpilot rather than hand-writing testimonials. Read the current reviews directly on Trustpilot:
View American Home Shield on TrustpilotCompare other providers
American Home Shield — From $30/mo
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